Outbound Buttons are disabled on CAD
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(New page: == Outbound Buttons are disabled on CAD == <BR> <BR> {| border="1" |- ! '''Problem Summary''' | When the agent receives the preview outbound call on CAD and is moved to Reserved state, the...) |
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Latest revision as of 15:20, 9 April 2010
Outbound Buttons are disabled on CAD
| Problem Summary | When the agent receives the preview outbound call on CAD and is moved to Reserved state, the Outbound buttons (Accept/Reject/Skip) are disabled on CAD and the agent cannot accept or reject the call. The Enterprise data associated with the call may not be displayed on the CAD screen in such a scenario. |
|---|---|
| Error Message | None |
| Possible Cause | The Cisco Desktop Enterprise Server is possibly OUT OF SERVICE. |
| Recommended Action | Check the state of the 'Cisco Desktop Enterprise Service' - restart of the same will fix this issue. |
| Release | Release 8.0(1) |
| Associated CDETS # | None |
