Only three report templates are available for Cisco Unified CCX Standard
From DocWiki
Only three report templates are available for Cisco Unified CCX Standard
| Problem Summary | When configuring Cisco Unified CCX Standard for historical reporting, only three report templates are available—IVR Application Performance Analysis, IVR Traffic Analysis, and Detailed Call by Call CCDR. |
|---|---|
| Error Message | None. |
| Possible Cause | The historical reporting client might not have privileges assigned to view all the Cisco Unified CCX Standard reports. |
| Recommended Action |
From the Cisco Unified CCX Administration menu, select Tools > Historical Reporting and check to be sure the license provides eight Cisco Unified CCX reports and two IVR reports. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
