OVA Template Details for Unified Contact Center Enterprise Release 9.x

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For Release 9.0(1), a new OVA template is available that provides appropriate resource allocation for 9.0 UCCE components running on ESXi 5.0. Note that the 9.0(1) OVA adds CPU reservation for most virtual machines (this is new since Release 8.5(2)); doing so enables VMware hypervisor behavior that is beneficial for real-time applications. [http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Download] the appropriate OVA file for the ESXi version you are deploying on. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.  
For Release 9.0(1), a new OVA template is available that provides appropriate resource allocation for 9.0 UCCE components running on ESXi 5.0. Note that the 9.0(1) OVA adds CPU reservation for most virtual machines (this is new since Release 8.5(2)); doing so enables VMware hypervisor behavior that is beneficial for real-time applications. [http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Download] the appropriate OVA file for the ESXi version you are deploying on. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.  
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! Configuration Name  
! Configuration Name  
! vCPU Cores  
! vCPU Cores  
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! vRAM reservation (MB)  
! vRAM reservation (MB)  
! vDisk (GB)  
! vDisk (GB)  
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! vNIC<br>  
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! vNIC<br>
! Notes
! Notes
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The two vDisks can be in the same datastore  
The two vDisks can be in the same datastore  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.
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| The two vDisks can be in the same datastore  
| The two vDisks can be in the same datastore  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.
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| '''Agent PG – CAD 1000 agents'''  
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| If '''SQL is used with CAD''', the recommendation is to add&nbsp;2 vCPU to VM Properties (i.e., '''4 vCPUs''' in total) and a second vDisk for SQL and DB. This second vDisk can be sized as needed, or use default recommendation of 80 GB.&nbsp;
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| '''Agent PG – CTIOS 450 agents'''  
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| If '''SQL is used with CAD''', the recommendation is to add 1 vCPU to VM Properties (i.e., '''2 vCPUs'''&nbsp;in total) and a second vDisk for SQL and DB. This second vDisk can be sized as needed, or use default recommendation of 80 GB. Also, increase the vRAM to 6G.
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| '''MR PG 2000 agents 10 pims'''  
| '''MR PG 2000 agents 10 pims'''  
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| See the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted] for capacity information. If deployed on UCS hardware, supports up to 3500 agents.
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| See the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted] for capacity information.
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| '''TDM ACD PG 2000 agents'''  
| '''TDM ACD PG 2000 agents'''  
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The two vDisks can be in the same datastore  
The two vDisks can be in the same datastore  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.
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The two vDisks can be in the same datastore  
The two vDisks can be in the same datastore  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.
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The two vDisks can be in the same datastore &nbsp;  
The two vDisks can be in the same datastore &nbsp;  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  
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The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.
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Latest revision as of 18:21, 1 May 2013

For Release 9.0(1), a new OVA template is available that provides appropriate resource allocation for 9.0 UCCE components running on ESXi 5.0. Note that the 9.0(1) OVA adds CPU reservation for most virtual machines (this is new since Release 8.5(2)); doing so enables VMware hypervisor behavior that is beneficial for real-time applications. Download the appropriate OVA file for the ESXi version you are deploying on. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.


Configuration Name vCPU Cores vCPU reservation (MHz) vRAM / Memory (GB) vRAM reservation (MB) vDisk (GB) vNIC
 Notes
Router 8000/12000 agents 4 3000 8 8192 1 x80 2
Logger 8000/12000 agents 4 3000 8 8192 1x 80 for OS
1x 500 for DB 		2

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Rogger 4000 agents 4 5400 6 6144 1x 80 for OS
1x 150 for DB 		2 The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Agent PG – CTIOS 2000 agents 2 3600 6 6144 1x 80 2  
Agent PG – CAD 1000 agents 2 3600 6 6144 1x 80 2 If SQL is used with CAD, the recommendation is to add 2 vCPU to VM Properties (i.e., 4 vCPUs in total) and a second vDisk for SQL and DB. This second vDisk can be sized as needed, or use default recommendation of 80 GB. 
Agent PG – CTIOS 450 agents 1 1800 4 4096 1x 80 2  
Agent PG – CAD 297 agents 1 1800 4 4096 1x 80 2 If SQL is used with CAD, the recommendation is to add 1 vCPU to VM Properties (i.e., 2 vCPUs in total) and a second vDisk for SQL and DB. This second vDisk can be sized as needed, or use default recommendation of 80 GB. Also, increase the vRAM to 6G.
MR PG 2000 agents 10 pims 2 1800 6 6144 1x 80 2  
MR PG 1000 agents 5 pims 1 1000 4 4096 1x 80 2  
VRU PG 9600 ports 10 pims 2 1800 2 2048 1x 80 2  
VRU PG 1200 ports 4 pims 1 1000 2 2048 1x 80 2  
Avaya ACD PG 2 3600 6 6144 1x 80 2 See the Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted for capacity information.
TDM ACD PG 2000 agents 2 3600 6 6144 1x 80 2  
TDM ACD PG 250 agents 1 1800 4 4096 1x 80 2  
UCC Gateway PG 2000 agents 2 3600 6 6144 1x 80 2  
UCC Gateway PG 450 agents 1 1800 4 4096 1x 80 2  
Administration Client 1 - 2 2048 1x 40 1  (Client AW)
Administration Server - AW 1 750 2 2048 1x 40 1  
AW-HDS 4 3600 8 8192 1x 80 for OS
1x 500 for DB 		1  (200 reporters.)

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

AW-HDS-DDS 4 3600 8 8192 1x 80 for OS
1x 500 for DB 		1  (200 reporters.)

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

HDS-DDS 4 3600 8 8192 1x 80 for OS
1x 500 for DB 		1 (200 reporters.)

The two vDisks can be in the same datastore  

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

CCMP single box 1500 agents 4 - 4 4096 1x 100 1  
CCMP Web/App Svr 8000 agents 4 - 4 4096 1x 100 1  
CCMP with Config AW 1500 agents 4 - 4 4096 1x 100 1  
CCMP DB only 8000 agents 8 - 4 4096 1x 250 1  

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