OVA Template Details for Unified Contact Center Enterprise Release 9.x
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(Added note for CAD PGs additional vCPU and vDisk when SQL is used) |
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Revision as of 18:21, 1 May 2013
For Release 9.0(1), a new OVA template is available that provides appropriate resource allocation for 9.0 UCCE components running on ESXi 5.0. Note that the 9.0(1) OVA adds CPU reservation for most virtual machines (this is new since Release 8.5(2)); doing so enables VMware hypervisor behavior that is beneficial for real-time applications. Download the appropriate OVA file for the ESXi version you are deploying on. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.
| Configuration Name | vCPU Cores | vCPU reservation (MHz) | vRAM / Memory (GB) | vRAM reservation (MB) | vDisk (GB) | vNIC | Notes |
|---|---|---|---|---|---|---|---|
| Router 8000/12000 agents | 4 | 3000 | 8 | 8192 | 1 x80 | 2 | |
| Logger 8000/12000 agents | 4 | 3000 | 8 | 8192 | 1x 80 for OS 1x 500 for DB | 2 |
The two vDisks can be in the same datastore The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool. |
| Rogger 4000 agents | 4 | 5400 | 6 | 6144 | 1x 80 for OS 1x 150 for DB | 2 | The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool. |
| Agent PG – CTIOS 2000 agents | 2 | 3600 | 6 | 6144 | 1x 80 | 2 | |
| Agent PG – CAD 1000 agents | 2 | 3600 | 6 | 6144 | 1x 80 | 2 | If SQL is used with CAD, the recommendation is to add 2 vCPU to VM Properties (i.e., 4 vCPUs in total) and a second vDisk for SQL and DB. This second vDisk can be sized as needed, or use default recommendation of 80 GB. |
| Agent PG – CTIOS 450 agents | 1 | 1800 | 4 | 4096 | 1x 80 | 2 | |
| Agent PG – CAD 297 agents | 1 | 1800 | 4 | 4096 | 1x 80 | 2 | If SQL is used with CAD, the recommendation is to add 1 vCPU to VM Properties (i.e., 2 vCPUs in total) and a second vDisk for SQL and DB. This second vDisk can be sized as needed, or use default recommendation of 80 GB. Also, increase the vRAM to 6G. |
| MR PG 2000 agents 10 pims | 2 | 1800 | 6 | 6144 | 1x 80 | 2 | |
| MR PG 1000 agents 5 pims | 1 | 1000 | 4 | 4096 | 1x 80 | 2 | |
| VRU PG 9600 ports 10 pims | 2 | 1800 | 2 | 2048 | 1x 80 | 2 | |
| VRU PG 1200 ports 4 pims | 1 | 1000 | 2 | 2048 | 1x 80 | 2 | |
| Avaya ACD PG | 2 | 3600 | 6 | 6144 | 1x 80 | 2 | See the Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted for capacity information. |
| TDM ACD PG 2000 agents | 2 | 3600 | 6 | 6144 | 1x 80 | 2 | |
| TDM ACD PG 250 agents | 1 | 1800 | 4 | 4096 | 1x 80 | 2 | |
| UCC Gateway PG 2000 agents | 2 | 3600 | 6 | 6144 | 1x 80 | 2 | |
| UCC Gateway PG 450 agents | 1 | 1800 | 4 | 4096 | 1x 80 | 2 | |
| Administration Client | 1 | - | 2 | 2048 | 1x 40 | 1 | (Client AW) |
| Administration Server - AW | 1 | 750 | 2 | 2048 | 1x 40 | 1 | |
| AW-HDS | 4 | 3600 | 8 | 8192 | 1x 80 for OS 1x 500 for DB | 1 | (200 reporters.)
The two vDisks can be in the same datastore The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool. |
| AW-HDS-DDS | 4 | 3600 | 8 | 8192 | 1x 80 for OS 1x 500 for DB | 1 | (200 reporters.)
The two vDisks can be in the same datastore The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool. |
| HDS-DDS | 4 | 3600 | 8 | 8192 | 1x 80 for OS 1x 500 for DB | 1 | (200 reporters.)
The two vDisks can be in the same datastore The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool. |
| CCMP single box 1500 agents | 4 | - | 4 | 4096 | 1x 100 | 1 | |
| CCMP Web/App Svr 8000 agents | 4 | - | 4 | 4096 | 1x 100 | 1 | |
| CCMP with Config AW 1500 agents | 4 | - | 4 | 4096 | 1x 100 | 1 | |
| CCMP DB only 8000 agents | 8 | - | 4 | 4096 | 1x 250 | 1 |
