OVA Template Details for Unified Contact Center Enterprise Release 8.x

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Templates are available for Windows Server 2003 and Windows Server 2008 R2. Download the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.


Configuration Name vCPU Cores vRAM / Memory (GB) vDisk (GB) vNIC
Notes
Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file
Router 12000 agents 4 8 1 x80 2 Supported on Windows 2008 only 
Logger 12000 agents 4 8 1x 80 for OS
1x 500 for DB
2

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Supported on Windows 2008 only

Router 8000 agents 2 4 1 x80 2  
Logger 8000 agents 4 4 1x 80 for OS
1x 150 for DB
2 The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

Rogger 4000 agents 4 4 1x 80 for OS
1x 150 for DB
2 The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

Agent PG – CTIOS 2000 agents 2 4 1x 80 2  
Agent PG – CAD 1000 agents 2 4 1x 80 2  
Agent PG – CTIOS 450 agents 1 2 1x 80 2  
Agent PG – CAD 297 agents 1 2 1x 80 2  
MR PG 2000 agents 10 pims 2 4 1x 80 2  
MR PG 1000 agents 5 pims 1 2 1x 80 2  
VRU PG 9600 ports 10 pims 2 2 1x 80 2  
VRU PG 1200 ports 4 pims 1 2 1x 80 2  
Avaya ACD PG 2 4 1x 80 2 See the Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted for capacity information.
TDM ACD PG 2000 agents 2 4 1x 80 2  
TDM ACD PG 250 agents 1 2 1x 80 2  
UCC Gateway PG 2000 agents 2 4 1x 80 2  
UCC Gateway PG 450 agents 1 2 1x 80 2  
Administration Client 1 2 1x 40 1  (Client AW)
Administration Server - AW 1 2 1x 40 1  
AW-HDS 4 4 1x 80 for OS
1x 500 for DB
1  (200 reporters.)

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

AW-HDS-DDS 4 4 1x 80 for OS
1x 500 for DB
1  (200 reporters.)

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

HDS-DDS 4 4 1x 80 for OS
1x 500 for DB
1 (200 reporters.)

The two vDisks can be in the same datastore  

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

CCMP single box 1500 agents 4 4 1x 100 1  
CCMP Web/App Svr 8000 agents 4 4 1x 100 1  
CCMP with Config AW 1500 agents 4 4 1x 100 1  
CCMP DB only 8000 agents 8 4 1x 250 1  

Rating: 5.0/5 (1 vote cast)

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