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2010-04-09T15:20:58Z

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Srib: /* Null or Default Application Task */

2010-01-30T01:09:37Z

Null or Default Application Task

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== Null or Default Application Task ==

{| border="1"
|-
! '''Problem Summary'''
| Null or Default Application Task is loaded for the call.
|-
! '''Error Message'''
| Sometimes in Call.attributed we may notice that the App name=null
 Call.attributed() JTAPICallContact[id=0,implId=6937/1,state=STATE_ATTRIBUTED_IDX,inbound=true,'''App name=null,task=null''',session=21000000001,seq
 
If APP_MGR debugs are enabled we may notice that the default task is loaded as the correct task could not be loaded
 MIVR-APP_MGR-7-DFLT_TASK_INIT:Default application task initializing: Application=null,Application
 MIVR-APP_MGR-7-DFLT_TASK_STARTING:Default application task starting: Application=null,Application
 MIVR-APP_MGR-7-DFLT_TASK_ENDED:Default application task ended: Application=null,
 MIVR-APP_MGR-7-ABORTING_CONTACT:Aborting contact: Application=null,Task id=22000000025,Contact id=19,Contact
|-
! '''Possible Cause'''
| There may have been an error when the application was first being loaded by the engine during engine start.
 This may have been due to some error reading DB to initialize the Route point
 MIVR-SS_TEL-3-UNABLE_LOAD_APP:Unable to load Application: Application=icd,Failure reason=fails to get application from app manager,Route Address=5100,Application Id=null,Exception=com.cisco.app.InvalidApplicationException: failed to load configuration; nested exception is:
 MIVR-SS_TEL-3-UNABLE_LOAD_APP:Unable to load Application: Application=153icd_rg1,Failure reason=fails to get application from app manager,Route Address=1072,Application Id=null,Exception=com.cisco.app.InvalidApplicationException: failed to load configuration; nested exception is: com.cisco.config.ConfigException: DB_ACCESS_ERROR; nested exception is:
com.cisco.database.DBNotReadyException: Database Manager-CRS Config Datastore is not IN_SERVICE for getConnection
|-
! '''Recommended Action'''
| <ol>
Data resync should fix this issue.
 Engine restart can also fix this issue
 If the issue is not fixed or to understand the cause for failure to load the application the first time, this can be escalated to Unified CCX Engine/DB team.
</ol>
|-
! '''Release'''
| Release 7.0(1) onwards
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

Null or Default Application Task - Revision history

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Srib: /* Null or Default Application Task */