Network: Finesse system experiences intermittent network issues

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Network: Finesse system experiences intermittent network issues 

Problem Summary

Finesse systems running ESXi host 4.1 or 5.0 may experience intermittent network issues. Examples of these issues include:

  • The Finesse client browser loses connectivity with the Finesse server and fails over to the alternate Finesse server (Side A to Side B).
  • The Finesse server cannot connect to the CTI server or loses the connection intermittently. 
Error Message N/A
Possible Cause Large Receive Offload (LRO) is not disabled on the host.
Recommended Action Check the ESXi "Net" settings and disable LRO on the host. For more information, see Disable LRO.
Release 8.5(3), 9.0(1)
Associated CDETS # None


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