Network: Finesse system experiences intermittent network issues - Revision history

Dosproul: 1 revision

2013-01-10T20:33:21Z

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Revision as of 20:33, 10 January 2013

Lobruce at 22:03, 19 December 2012

2012-12-19T22:03:25Z

← Older revision		Revision as of 22:03, 19 December 2012
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	*The Finesse client browser loses connectivity with the Finesse server and fails over to the alternate Finesse server (Side A to Side B).		*The Finesse client browser loses connectivity with the Finesse server and fails over to the alternate Finesse server (Side A to Side B).
-	*The Finesse server cannot connect to the CTI server or loses the connection intermittently.	+	*The Finesse server cannot connect to the CTI server or loses the connection intermittently.
		+	*When attempting to sign in, the Finesse desktop may show "Loading..." on the screen for a long time and in some cases, may get stuck and not proceed to the actual desktop.

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	! '''Release'''		! '''Release'''
-	\| 8.5(3), 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	\|}		\|}

-	<br>[[Category:~~Cisco Finesse~~, ~~Release 8~~.5]] [[Category:~~Cisco Finesse~~, ~~Release 9~~.0]]	+	<br><br>
		+
		+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]]

Dosproul: 1 revision

2012-09-25T17:47:51Z

1 revision

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Revision as of 17:47, 25 September 2012

Lobruce at 14:51, 21 September 2012

2012-09-21T14:51:52Z

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== Network: Finesse system experiences intermittent network issues  ==

{| border="1"
|-
! '''Problem Summary'''
|
Finesse systems running ESXi host 4.1 or 5.0 may experience intermittent network issues. Examples of these issues include:

*The Finesse client browser loses connectivity with the Finesse server and fails over to the alternate Finesse server (Side A to Side B).
*The Finesse server cannot connect to the CTI server or loses the connection intermittently. 

|-
! '''Error Message'''
| N/A
|-
! '''Possible Cause'''
| Large Receive Offload (LRO) is not disabled on the host.
|-
! '''Recommended Action'''
| Check the ESXi "Net" settings and disable LRO on the host. For more information, see [[Disable LRO|Disable LRO]].
|-
! '''Release'''
| 8.5(3), 9.0(1)
|-
! '''Associated CDETS #'''
| None
|}

<br>[[Category:Cisco Finesse, Release 8.5]] [[Category:Cisco Finesse, Release 9.0]]