Names are not recognized

Problem Summary	For calls that have been allocated a channel from a MRCP ASR Dialog Control Group, names are not consistently recognized by the Name to User step.
Error Message	None.
Possible Cause	The Name Grammar Generator was not run after a new Cisco Unified CCX installation or after you added or changed an existing name.
Recommended Action	Run the Name Grammar Generator. Complete the following steps: Select Tools > User Management > Name Grammar Generation. (Run the Name Grammar Generator at off-peak times.) Verify that you have select the correct Grammar Variant. If you use Nuance, select "Nuance." If you use any other vendor, select "Standard," and in the case of a mixed environment, select "Both."
Release	Release 7.0(1)
Associated CDETS #	None.

Rating: 0.0/5 (0 votes cast)