Names are not recognized

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== Names are not recognized ==
== Names are not recognized ==

Latest revision as of 18:30, 18 December 2009

Names are not recognized

Problem Summary For calls that have been allocated a channel from a MRCP ASR Dialog Control Group, names are not consistently recognized by the Name to User step.
Error Message None.
Possible Cause The Name Grammar Generator was not run after a new Cisco Unified CCX installation or after you added or changed an existing name.
Recommended Action

Run the Name Grammar Generator.

Complete the following steps:

  1. Select Tools > User Management > Name Grammar Generation. (Run the Name Grammar Generator at off-peak times.)
  2. Verify that you have select the correct Grammar Variant. If you use Nuance, select "Nuance." If you use any other vendor, select "Standard," and in the case of a mixed environment, select "Both."
Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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