Multi-session Chat: Multi-session chat gadget is blank

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Multi-session Chat: Multi-session chat gadget is blank

Problem Summary The multi-session chat gadget on the agent desktop contains no content (is completely blank).
Error Message N/A
Possible Cause
  • The SocialMiner Cisco Tomcat service is down.
  • The SocialMiner server is not reachable. 
Recommended Action
  1. Check to ensure that the SocialMiner server is up and running.
  2. Using the SocialMiner CLI, check the status of the Cisco Tomcat service. Run the following CLI command:
    utils service list
  3. If the Cisco Tomcat service is [STOPPED], run the following command to start it:
    utils service start Cisco Tomcat 
Release Release 10.5(1)
Associated CDETS # None 


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