Multi-session Chat: Agent cannot connect to chat room
Agent cannot connect to chatroom
|Problem Summary||The agent cannot connect to the chat room.|
|Error Message||An error has occurred connecting to the chat room.|
|Possible Cause||An error occurred when connecting to the SocialMiner XMPP server or the XMPP server is down.|
Check the status of the SocialMiner XMPP Server. There are two ways to check:
The BOSH connection to the SocialMiner XMPP Server is shared amongst all ongoing chat sessions. If connectivity breaks between the chat gadget and the SocialMiner XMPP Server, all ongoing chats receive this error.
|Associated CDETS #||None|