Mobile Agent Conference Bridge: Agent Greeting Fails to Play Due to Network Congestion
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<Agent Greeting Fails to Play Due to Network Congestion>
| Problem Summary | Agent Greeting Fails to play when using a conference bridge. |
|---|---|
| Error Message | Appears in the Windows Event Viewer > Application Log on the UCCE Peripheral Gateway: Failed to play Agent Greeting <type> for the call <call ID>) to Agent <agent ID> with the extension <extension> due to the call failure with cause: Network Congestion. MessageId=33 Category=EnterpriseAgentPIM |
| Possible Cause | Pertains to cross-cluster calls. Heavy network load caused a loss of service or quality. |
| Recommended Action | Check your UCCE, CVP, and UNIFIED CM logs for more information about the source of the error. |
| Release | 8.5(2) |
| Associated CDETS # | None |
