Mobile Agent Conference Bridge: Agent Greeting Fails to Play Due to Internal Software Error

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<Agent Greeting Fails to Play Due to Internal Software Error>

Problem Summary Agent Greeting Fails to play when using a conference bridge.
Error Message Appears in the Windows Event Viewer > Application Log on the UCCE Peripheral Gateway: 
Failed to play Agent Greeting <type> for the call <call ID>) to Agent <agent ID> with the extension <extension> due to internal software error.

MessageId=37 Category=EnterpriseAgentPIM

Possible Cause Most likely attributable to an internal error in UCCE software.
Recommended Action Contact or open a case with your UCCE product support representative.
Release 8.5(2)
Associated CDETS # None


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