Mobile Agent: Error when attempting to make a call while signed in to Call by Call mode
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Latest revision as of 20:33, 10 January 2013
Mobile Agent: Error when attempting to make a call while signed in to Call by Call mode
| Problem Summary | An agent who is signed in as a mobile agent in Call by Call mode receives an error after attempting to make an outbound call to a valid destination. |
|---|---|
| Error Message | Error: Call could not be completed. |
| Possible Cause | As a mobile agent in Call by Call (CBC) mode, the agent cannot make a call if the the CBC setup call is still ringing on the agent's physical phone. After a timeout period, an error may appear on the desktop. However, it does not indicate that the agent can make a new outbound call because the physical phone is still ringing. |
| Recommended Action | The agent can place another outbound call only after answering and dropping the first outbound attempt or allowing the phone to stop ringing after a long timeout period. |
| Release | Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
