Mobile Agent: Agent not shown as a mobile agent - Revision history

Dosproul: 1 revision

2013-01-10T20:33:21Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 21:53, 4 December 2012

2012-12-04T21:53:23Z

← Older revision		Revision as of 21:53, 4 December 2012
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	! '''Release'''		! '''Release'''
-	\|  Release 9.0(1)	+	\|  Release 9.0(1), Release 9.1(1)
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	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_9.0]]	+	[[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Dosproul: 1 revision

2012-06-28T16:05:52Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce: /* Mobile Agent: Agent now shown as a mobile agent */

2012-06-13T13:43:27Z

Mobile Agent: Agent now shown as a mobile agent

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==  Mobile Agent: Agent not shown as a mobile agent ==

{| border="1"
|-
! '''Problem Summary'''
|
<span style="display: none" id="1333048744110S"> </span>In the following scenarios, any Finesse Desktop user interface features for mobile agents no longer apply. For example, an incoming call to a mobile agent signed in to Call-By-Call mode does not disable the Answer button.

#While signed in to the Finesse Desktop, the header information switches from Mobile Agent to show a regular agent.
#After a client-side failover and signing in to the other Finesse node, a mobile agent is shown as a regular agent.

|-
! '''Error Message'''
|  None.
|-
! '''Possible Cause'''
|
# A CG/PG failover has occurred.
#Finesse went out of service, which redirected the agent to the secondary Finesse server (client-side failover).

|-
! '''Recommended Action'''
| To restore the mobile agent features on the Finesse Desktop, have the agent sign out and sign back in as a mobile agent.
|-
! '''Release'''
|  Release 9.0(1)
|-
! '''Associated CDETS #'''
|  CSCty86896
|}

<br>

[[Category:Cisco_Finesse,_Release_9.0]]