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2013-01-10T20:48:34Z

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Lobruce at 13:37, 9 October 2012

2012-10-09T13:37:43Z

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== Mobile Agent: Agent in Call by Call mode is logged out after RONA ==

{| border="1"
|-
! '''Problem Summary'''
| If a Mobile Agent logs in using Call by Call mode and does not answer an incoming call, the agent gets logged out after the Reroute On No Answer (RONA) timeout.
|-
! '''Error Message'''
| None
|-
! '''Possible Cause'''
| This problem occurs due to a timing issue in Cisco Unified Contact Center Enterprise when using the Call by Call mode.
|-
! '''Recommended Action'''
| The agent must sign in to Finesse again.
|-
! '''Release'''
| 9.0(1)
|-
! '''Associated CDETS #'''
| CSCuc49427
|}

<br>

[[Category:Cisco_Finesse,_Release_9.0]]

Mobile Agent: Agent in Call by Call mode is logged out after RONA - Revision history

Dosproul: 1 revision

Lobruce at 13:37, 9 October 2012