Mobile Agent: Agent in Call by Call mode is logged out after RONA
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Latest revision as of 20:48, 10 January 2013
Mobile Agent: Agent in Call by Call mode is logged out after RONA
Problem Summary | If a Mobile Agent logs in using Call by Call mode and does not answer an incoming call, the agent gets logged out after the Reroute On No Answer (RONA) timeout. |
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Error Message | None |
Possible Cause | This problem occurs due to a timing issue in Cisco Unified Contact Center Enterprise when using the Call by Call mode. |
Recommended Action | The agent must sign in to Finesse again. |
Release | 9.0(1) |
Associated CDETS # | CSCuc49427 |