Missing Login/Logout states OR exceedingly long logged in time
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! '''Release''' | ! '''Release''' | ||
| - | | Release 8.x | + | | Release 7.x, 8.x |
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! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
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| + | [[Category:Unified CCX, Release 7.0]] | ||
| + | [[Category:Unified CCX, Release 8.0]] | ||
Latest revision as of 12:15, 17 March 2011
Missing Login/Logout States OR Exceedingly Long Logged In Time
| Problem Summary | Agent State reports show missing LOGIN or LOGOUT events OR exceedingly long logged in times reported for agents. |
|---|---|
| Error Message | Faulty reports with incorrect states and logged in times. |
| Possible Cause | The agent's name or userid might have been changed while the agent was still logged in. |
| Recommended Action | Agent related modifications such as name change or userid change should only be done when the agent is logged out. |
| Release | Release 7.x, 8.x |
| Associated CDETS # | CSCtd25404 |
