Miscellaneous - Behavior: No prompt for wrapup data when agents go into wrapup state and the call is in a cleared state
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== No prompt for wrapup data when agents go into wrapup state and the call is in a cleared state == | == No prompt for wrapup data when agents go into wrapup state and the call is in a cleared state == | ||
Latest revision as of 17:48, 18 December 2009
No prompt for wrapup data when agents go into wrapup state and the call is in a cleared state
| Problem Summary | The CTI OS Desktop does not prompt for Wrapup Data when agents go into Wrapup state and the call is in a cleared state on TDM (non IPCC) switches. |
|---|---|
| Error Message | None. |
| Possible Cause | The EnableWrapupDialog and WrapupDataRequired registry values must be used to enable this functionality for a TDM switch. |
| Recommended Action | Refer to the CTI OS System Manager Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for information. The registry keys listed below need to be set to 1.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\CTIOS_<InstanceName>\ ctios1\Server\Agent\EnableWrapupDialog HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\CTIOS_<InstanceName>\ ctios1\Server\Agent\WrapupDataRequired |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
