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Call can fail if the media is not setup properly after the call is answered at the CTI Port.
Collect the necessary traces and escalate to IPCBU JTAPI team
36957218: Jan 05 15:33:41.500 EDT %MIVR-SS_TEL-7-UNK:Route Connection=[5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->OFFERED, reason=5, Event= (P1-jtapiuser_1) 773392/4 CallCtlConnOfferedEv 5556662100:Internal [#4643532] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:5, cause=100, metacode=128, isMaster=true
36957220: Jan 05 15:33:41.500 EDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2935,implId=773392/4,state=STATE_RECEIVED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=null,seq num=-1,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=null
36957223: Jan 05 15:33:41.500 EDT %MIVR-SS_TEL-7-UNK:Route Connection: [5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->OFFERED, CTI Port selected: TP[id=48,implId=777050,state=IN_USE]
36957225: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2935,implId=773392/4,state=STATE_RECEIVED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
36957226: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Route Connection: [5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->OFFERED has 2 current sessions active.
36957227: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID: 2935, MediaID: 773392/4 CallCtlConnOfferedEv received for CTI Port: 777050, lastRedirectedAddress: 5556662100
36957228: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Got (P1-jtapiuser_1) 773392/4 CallObservationEndedEv [#4643559] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver.
36957229: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID: 2935, MediaID: 773392/4 Accepting call for CTI Route Point: 5556662100 on CTI Port: 777050, ciscoCause=31
36957230: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2935,implId=773392/4,state=STATE_ACCEPTED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
36957231: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4, TerminalConnection to Terminal: CTI__777050 is RINGING, [777050:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->ALERTING
36957232: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 com.cisco.jtapi.CiscoTermInServiceEvImpl received
36957233: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:RP[num=5556662100], conn=[5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->DISCONNECTED, event=(P1-jtapiuser_1) 773392/4 CallCtlConnDisconnectedEv 5556662100:Internal [#4643567] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131]
36957237: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2935,implId=773392/4,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
36957238: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 associated with Task ID: 28000080154
36957279: Jan 05 15:33:41.781 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154, TerminalConnection to Terminal: CTI__777050 is ACTIVE
36957283: Jan 05 15:33:41.781 EDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2935,implId=773392/4,state=STATE_ANSWERED_IDX,inbound=true,App name=Reseptionsist_Queue,task=28000080154,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
36957298: Jan 05 15:33:41.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
36957299: Jan 05 15:33:41.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
36957313: Jan 05 15:33:46.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 did not get RTPOutputStarted event, com.cisco.util.msgq.MsgQTimeoutException
36957342: Jan 05 15:33:46.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 Did not get RTP events.
36957343: Jan 05 15:33:46.844 EDT %MIVR-SS_TEL-3-WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed: All Call ids=CallID:2935 MediaId:773392/4 Task:28000080154,Time Lapse=5000
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