Media Setup Failure

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(Call Aborted due to Media Setup Failure)
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Latest revision as of 15:20, 9 April 2010

Call Aborted due to Media Setup Failure

Problem Summary Call aborted due to Media Setup Failure.
Error Message WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed
Possible Cause RTP events not received for the call after the call is answered
Recommended Action

    Call can fail if the media is not setup properly after the call is answered at the CTI Port.
    Collect the necessary traces and escalate to IPCBU JTAPI team

    36957218: Jan 05 15:33:41.500 EDT %MIVR-SS_TEL-7-UNK:Route Connection=[5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->OFFERED, reason=5, Event= (P1-jtapiuser_1) 773392/4 CallCtlConnOfferedEv 5556662100:Internal [#4643532] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:5, cause=100, metacode=128, isMaster=true
    36957220: Jan 05 15:33:41.500 EDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2935,implId=773392/4,state=STATE_RECEIVED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=null,seq num=-1,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=null
    36957223: Jan 05 15:33:41.500 EDT %MIVR-SS_TEL-7-UNK:Route Connection: [5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->OFFERED, CTI Port selected: TP[id=48,implId=777050,state=IN_USE]
    36957225: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2935,implId=773392/4,state=STATE_RECEIVED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
    36957226: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Route Connection: [5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->OFFERED has 2 current sessions active.
    36957227: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID: 2935, MediaID: 773392/4 CallCtlConnOfferedEv received for CTI Port: 777050, lastRedirectedAddress: 5556662100
    36957228: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Got (P1-jtapiuser_1) 773392/4 CallObservationEndedEv [#4643559] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver.
    36957229: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID: 2935, MediaID: 773392/4 Accepting call for CTI Route Point: 5556662100 on CTI Port: 777050, ciscoCause=31
    36957230: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2935,implId=773392/4,state=STATE_ACCEPTED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
    36957231: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4, TerminalConnection to Terminal: CTI__777050 is RINGING, [777050:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->ALERTING
    36957232: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 com.cisco.jtapi.CiscoTermInServiceEvImpl received
    36957233: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:RP[num=5556662100], conn=[5556662100:Internal/(P1-jtapiuser_1) GCID=(4,773392)->ACTIVE]->DISCONNECTED, event=(P1-jtapiuser_1) 773392/4 CallCtlConnDisconnectedEv 5556662100:Internal [#4643567] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131]
    36957237: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2935,implId=773392/4,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Reseptionsist_Queue,task=null,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
    36957238: Jan 05 15:33:41.719 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 associated with Task ID: 28000080154
    36957279: Jan 05 15:33:41.781 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154, TerminalConnection to Terminal: CTI__777050 is ACTIVE
    36957283: Jan 05 15:33:41.781 EDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2935,implId=773392/4,state=STATE_ANSWERED_IDX,inbound=true,App name=Reseptionsist_Queue,task=28000080154,session=34000048054,seq num=0,cn=5556662100,dn=5556662100,cgn=Unknown,ani=null,dnis=null,clid=null,atype=FORWARD_ALL,lrd=7032482100,ocn=7774082644314,route=RP[num=5556662100],TP=777050]
    36957298: Jan 05 15:33:41.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
    36957299: Jan 05 15:33:41.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
    36957313: Jan 05 15:33:46.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 did not get RTPOutputStarted event, com.cisco.util.msgq.MsgQTimeoutException
    36957342: Jan 05 15:33:46.844 EDT %MIVR-SS_TEL-7-UNK:CallID:2935 MediaId:773392/4 Task:28000080154 Did not get RTP events.
    36957343: Jan 05 15:33:46.844 EDT %MIVR-SS_TEL-3-WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed: All Call ids=CallID:2935 MediaId:773392/4 Task:28000080154,Time Lapse=5000

Release Release 7.0(1) onwards
Associated CDETS # NA

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