Maintenance Release Support Matrix

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Cisco Unified Contact Center Enterprise
Maintenance Release Support Matrix

This Cisco Unified Contact Center Enterprise (Unified CCE) Maintenance Release Support Matrix is provided as a supplement to the “Cisco Unified Contact Center Enterprise Software Maintenance Strategy” document as a reference of recent Unified CCE First Customer Shipment (FCS) and End of Software Maintenance (EoSWM) dates. The Strategy document is posted here: http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1001/prod_bulletin0900aecd806743bd_ps1844_Products_Bulletin.html

Unified CCE 9.x

Product Version FCS Date EoSWM
9.0(1) 15-Jun-2012 15-Sep-2013
9.0(2) 13-Sept-2102 21-Dec-2013
9.0(3) 29-Mar-2013 29-Jun-2014
9.0(4) 27-Sep-2013 1-Jan-2016


Unified CCE 8.x

Product Version FCS Date EoSWM
8.0(1) 24-Aug-2009 18-Feb-2011
8.0(2) 3-Jun-2010 2-Feb-2011
8.0(3) 18-Nov-2010 19-Feb-2012
8.5(1) 20-Dec-2010 20-Mar-2012
8.5(2) 12-Jul-2011 15-Oct-2012
8.5(3) 13-Nov-2011 15-Feb-2013
8.5(4) - Safe Harbor for 8.X Stream
19-Sep-2012 17-Apr-2014
  • Estimated dates are subject to change until FCS of that release

Unified CCE 7.5

Product Version FCS Date EoSWM
7.5(1) 7-May-2008? 19-Feb-2009
7.5(2) 14-Aug-2008 15-Apr-2009
7.5(3) 19-Nov-2008 31-Jul-2009
7.5(4) 17-Feb-2009 15-Oct-2009
7.5(5) 13-May-2009 15-Jan-2010
7.5(6) 18-Aug-2009 22-Apr-2010
7.5(7) 15-Dec-2009 15-Aug-2010
7.5(8) 16-Mar-2010 17-Nov-2010
7.5(9) 5-Jul-2010 7-Jun-2011
7.5(10) - Safe Harbor for 7.5 Stream
3-Mar-2011 1-Mar-2013
  • Estimated dates are subject to change until FCS of that release

Additional details of Unified CCE End of Life/End of Sale (EOL/EOS) notices can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_eol_notices_list.html

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