Maintenance Release Support Matrix

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Cisco Unified Contact Center Enterprise
Maintenance Release Support Matrix

This Cisco Unified Contact Center Enterprise (Unified CCE) Maintenance Release Support Matrix is provided as a supplement to the “Cisco Unified Contact Center Enterprise Software Maintenance Strategy” document as a reference of recent Unified CCE First Customer Shipment (FCS) and End of Software Maintenance (EoSWM) dates.


Unified CCE 9.x

Product Version FCS Date EoSWM
9.0(1) 28-Jun-2012
Estimated*
28-Jun-2017
Estimated*
  • Estimated dates are subject to change until FCS of that release


Unified CCE 8.x

Product Version FCS Date EoSWM
8.0(1) 24-Aug-2009 18-Feb-2011
8.0(2) 3-Jun-2010 2-Feb-2011
8.0(3) 18-Nov-2010 19-Feb-2012
8.5(1) 20-Dec-2010 20-Mar-2012
8.5(2) 12-Jul-2011 15-Oct-2012
8.5(3) 13-Nov-2011 15-Feb-2013
8.5(4) 30-Aug-2012
Estimated*
30-Nov-2013
Estimated*
  • Estimated dates are subject to change until FCS of that release


Unified CCE 7.5

Product Version FCS Date EoSWM
7.5(1) 7-May-2008? 19-Feb-2009
7.5(2) 14-Aug-2008 15-Apr-2009
7.5(3) 19-Nov-2008 31-Jul-2009
7.5(4) 17-Feb-2009 15-Oct-2009
7.5(5) 13-May-2009 15-Jan-2010
7.5(6) 18-Aug-2009 22-Apr-2010
7.5(7) 15-Dec-2009 15-Aug-2010
7.5(8) 16-Mar-2010 17-Nov-2010
7.5(9) 5-Jul-2010 7-Jun-2011
7.5(10) 3-Mar-2011 1-Mar-2013
  • Estimated dates are subject to change until FCS of that release

Additional details of Unified CCE End of Life/End of Sale (EOL/EOS) notices can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_eol_notices_list.html

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