| Problem Summary
|| macros do not play back correctly on dropped events.
| Error Message
| Possible Cause
|| If Agent Desktop is running in Normal mode (maximized when a call is received, and minimized when there are no call appearances) macros might play back to the wrong window. When Agent Desktop minimizes after a call is dropped, it steals focus from the target macro window.
| Recommended Action
|| Place a [Delay]<milliseconds> command at the beginning of the macro, where <milliseconds is the desired length of delay. This allows time for Agent Desktop to minimize before playing back the macro. For example:
[APPLICATION:NOTEPAD=UNTITLED – NOTEPAD]
|| CAD Unified CCX 8.5
| Associated CDETS #