Macros do not play back correctly on dropped events

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Macros do not play back correctly on dropped events

Problem Summary macros do not play back correctly on dropped events.
Error Message None.
Possible Cause If Agent Desktop is running in Normal mode (maximized when a call is received, and minimized when there are no call appearances) macros might play back to the wrong window. When Agent Desktop minimizes after a call is dropped, it steals focus from the target macro window.
Recommended Action Place a [Delay]<milliseconds> command at the beginning of the macro, where <milliseconds is the desired length of delay. This allows time for Agent Desktop to minimize before playing back the macro. For example: 
  [DELAY} 1000
  [APPLICATION:NOTEPAD=UNTITLED – NOTEPAD]
Release CAD Unified CCX 8.5
Associated CDETS # None.

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