Log Collection for SNMP Voice SubAgent issues

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(Log Collection for SNMP Voice Subagent issues)
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Latest revision as of 06:07, 3 March 2011

Log Collection for SNMP Voice Subagent issues

Problem Summary When troubleshooting SNMP Voice Subagent related issues, need to know which logs to collect.
Error Message None.
Possible Cause Troubleshooting SNMP Voice Subagent
Recommended Action Check if the following Unified CCX services are running:
  • SNMP Master Agent
  • Cisco Unified CCX Voice SubAgent
  • Cisco Unified CCX SNMP Java Adaptor

Collect the logs either using the CLI or from the RTMT Trace Collection tool for the above services. In addition, collect the Event Viewer - Application Logs from RTMT Trace Collection under System Services/Applications.

Release Release 8.0(1)
Associated CDETS # None

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