Legacy Supervisor
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Legacy Supervisor
Problem Summary | If a 7.1(x) or earlier supervisor desktop initiates silent monitor when connected to a 7.2(1) CTI OS Server, the supervisor desktop receives an error. |
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Error Message | Error Code = 0x00000015
Silent Monitor session failed. Please contact your system administrator. |
Possible Cause | If an unsupported supervisor desktop initiates the silent monitor function when connected to a 7.2(1) CTI OS Server, this error occurrs. |
Recommended Action | The supervisor desktop also logs the error.
04/20/07 21:24:41.706 5972 SupervisorSoftphone Thd(5112) CSilentMonitorManager::OnSilentMonitorStatusReportEvent, (UniqueObjectID:SilentMonitorManagerObject MessageID:eSilentMonitorStatusReportEvent MonitoredUniqueObjectID:agent.5000.102 StatusCode:21 SMSessionKey:101 TargetCILClientID:bmadison-5972-5112) |
Release | Release 7.5(x) |
Associated CDETS # | None. |