Layout Presentation: The agent does not see the Home and ManageCall tabs after signing in to the desktop

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Home and ManageCall tabs are missing after agent sign-in

Problem Summary The agent does not see the Home and ManageCall tabs after signing in to the desktop.
Error Message  An error occurred that prevented the tabs from appearing.
Possible Cause The default Finesse Layout XML might be corrupt.
Recommended Action Restore the default Finesse Layout XML. Download the default file from the Finesse page on the Cisco Developer Network (http://developer.cisco.com/web/finesse/docs) and upload it via the Administration Console.
Release Release 8.5(3)
Associated CDETS # None. 


 

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