Layout Presentation: The agent does not see the Home and ManageCall tabs after signing in to the desktop
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Latest revision as of 20:57, 4 January 2012
Home and ManageCall tabs are missing after agent sign-in
| Problem Summary | The agent does not see the Home and ManageCall tabs after signing in to the desktop. |
|---|---|
| Error Message | An error occurred that prevented the tabs from appearing. |
| Possible Cause | The default Finesse Layout XML might be corrupt. |
| Recommended Action | Restore the default Finesse Layout XML. Download the default file from the Finesse page on the Cisco Developer Network (http://developer.cisco.com/web/finesse/docs) and upload it via the Administration Console. |
| Release | Release 8.5(3) |
| Associated CDETS # | None. |
