Layout Presentation: The administrator does not see admin tabs after signing in to the Administration Console

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Missing tabs in the administration console

Problem Summary After signing in to the Administration Console, the administrator does not see the admin tabs.
Error Message An error occurred that prevented the tabs from appearing.
Possible Cause The default Finesse Layout XML might be corrupt.
Recommended Action Restore the default Finesse Layout XML. Download the default file from the Finesse page on the Cisco Developer Network ( and upload it via the Administration Console.
Release Release 8.5(3)
Associated CDETS # None.


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