Layout Presentation: Agent does not see the expected layout
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Agent does not see the expected layout with respect to the tabs and gadgets
Problem Summary | After the administrator makes a change to the layout of the Finesse Agent Desktop, the agent does not see the expected layout. |
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Error Message | None |
Possible Cause |
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Recommended Action | Have the agent sign out and sign back in. The Agent Desktop will then reflect the new layout. |
Release | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
Associated CDETS # | None |