Layout Presentation: Agent does not see the expected layout

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! '''Problem Summary'''  
! '''Problem Summary'''  
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| After the administrator makes a change to the layout of the Finesse Agent Desktop, the agent does not see the expected layout.
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| After the administrator makes a change to the layout of the Finesse agent desktop, the agent does not see the expected layout.
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! '''Error Message'''  
! '''Error Message'''  
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! '''Recommended Action'''  
! '''Recommended Action'''  
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| Have the agent sign out and sign back in. The Agent Desktop will then reflect the new layout. 
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| Have the agent sign out and sign back in. The agent desktop will then reflect the new layout. 
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! '''Release'''  
! '''Release'''  
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| Release 8.5(3), Release 9.0(1) 
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| Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 10.6(1)
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! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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<br>
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<br>&nbsp;
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[[Category:Cisco_Finesse,_Release_8.5]]  
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[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]] [[Category:Cisco_Finesse,_Release_10.5]] [[Category:Cisco_Finesse,_Release_10.6]]
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[[Category:Cisco Finesse, Release 9.0]]
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Latest revision as of 15:40, 16 December 2014

Agent does not see the expected layout with respect to the tabs and gadgets 

Problem Summary After the administrator makes a change to the layout of the Finesse agent desktop, the agent does not see the expected layout.
Error Message None
Possible Cause
  1. If agents are signed in when the administrator makes a change to the layout, they may be using the old layout. 
  2. If at a later time, Finesse is restarted and agents sign in immediately after the restart, agents may be using the old layout for a short time (10 seconds).  
Recommended Action Have the agent sign out and sign back in. The agent desktop will then reflect the new layout. 
Release Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 10.6(1)
Associated CDETS # None


 

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