Layout Presentation: Agent does not see the expected layout

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Revision as of 20:33, 10 January 2013

Agent does not see the expected layout with respect to the tabs and gadgets 

Problem Summary After the administrator makes a change to the layout of the Finesse Agent Desktop, the agent does not see the expected layout.
Error Message None
Possible Cause
  1. If agents are signed in when the administrator makes a change to the layout, they may be using the old layout. 
  2. If at a later time, Finesse is restarted and agents sign in immediately after the restart, agents may be using the old layout for a short time (10 seconds).  
Recommended Action Have the agent sign out and sign back in. The Agent Desktop will then reflect the new layout. 
Release Release 8.5(3), Release 9.0(1), Release 9.1(1) 
Associated CDETS # None


 

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