Layout Presentation: Agent does not see the expected layout
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! '''Error Message''' | ! '''Error Message''' | ||
| - | | None | + | | None |
|- | |- | ||
! '''Possible Cause''' | ! '''Possible Cause''' | ||
| | | | ||
| - | #If agents are signed in when the administrator makes a change to the layout, they may be using the old layout. | + | #If agents are signed in when the administrator makes a change to the layout, they may be using the old layout. |
#If at a later time, Finesse is restarted and agents sign in immediately after the restart, agents may be using the old layout for a short time (10 seconds). | #If at a later time, Finesse is restarted and agents sign in immediately after the restart, agents may be using the old layout for a short time (10 seconds). | ||
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! '''Release''' | ! '''Release''' | ||
| - | | Release 8.5(3) | + | | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
|- | |- | ||
! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
| - | | None | + | | None |
|} | |} | ||
<br> | <br> | ||
| - | [[Category:Cisco_Finesse,_Release_8.5]] | + | [[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco Finesse, Release 9.1]] |
Latest revision as of 20:33, 10 January 2013
Agent does not see the expected layout with respect to the tabs and gadgets
| Problem Summary | After the administrator makes a change to the layout of the Finesse Agent Desktop, the agent does not see the expected layout. |
|---|---|
| Error Message | None |
| Possible Cause |
|
| Recommended Action | Have the agent sign out and sign back in. The Agent Desktop will then reflect the new layout. |
| Release | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
