Known Issue: SIP Domain Issue

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Back to IM Compliance Main Page: Known Issues: IM Compliance

If you configure the SIP domain with upper case letters, for example instand of, you may experience problems with instant messaging. This is a limitation of some versions of Cisco Unified Personal Communicator.

What Caused it?

Typically, this failure happens because the Cisco Unified Personal Communicator regards the IM as coming from a different entity for which availability information does not exist.

What Can You Do?

In Cisco Unified Presence Administration, change the proxy domain to lower case.

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