JTAPI provider goes out of service

Revision as of 01:03, 30 January 2010 by Srib (Talk)

Problem Summary	We notice that Unified CM Telephony is Out of service or calls to the route points fail.
Error Message	1276: Dec 31 14:27:31.738 IST %MIVR-SS_TEL-6-JTAPI_PROVIDER_EVENT:JTAPI Provider state is changed: JTAPI provider name=10.78.93.241,Event=ProvOutOfServiceEv received
Possible Cause	Issue in JTAPI/CTI layer due to which the provider goes out of service midway. When this happens, all the CTI ports and routepoints will also go out of service and incoming calls will not be processed till the provider comes back into service
Recommended Action	Check if the provider comes back into service. 1277: Dec 31 14:27:31.821 IST %MIVR-SS_TEL-6-JTAPI_PROVIDER_EVENT:JTAPI Provider state is changed: JTAPI provider name=10.78.93.241,Event=ProvInServiceEv received Escalate to IPCBU JTAPI team with all relevant logs to find out why the provider goes in and out of service.
Release	Release 7.0(1) onwards
Associated CDETS #	NA

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