JTAPI Trace Level settings not getting saved

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Trace Configuration - Cisco Unified CM Telephony client trace settings not getting updated

Problem Summary Enabling JTAPI_CLIENT trace settings is not getting saved. Confirmed by cli command:

admin:show uccx trace levels JTAPI_CLIENT

.

Error Message Following error message is displayed in catalina.out.

JTAPIProperties.save: caught java.io.FileNotFoundException: /opt/cisco/uccx/.jtapi/lib/jtapi.ini (Permission denied)


Possible Cause No write permissions to the file jtapi.ini in the path /opt/cisco/uccx/.jtapi/lib.
Recommended Action

Provide write permissions to the file jtapi.ini.

Release Release 8.0(2)
Associated CDETS # CSCti46961

Rating: 0.0/5 (0 votes cast)

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