JTAPI Out of Service on a node even though a port group is created in a HA over WAN deployment

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== JTAPI OOS on one of the nodes in HA over WAN deployment ==
 
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{| border="1"
 
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|-
 
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! '''Problem Summary'''
 
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| A Port group has been created but JTAPI is OOS on one of the nodes
 
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|-
 
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! '''Error Message'''
 
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| JTAPI Sub system is OOS when we look at the "Cisco Unified CCX Engine Service" status on a node.
 
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|-
 
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! '''Possible Cause'''
 
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| IN HA over WAN deployment, ports for a port group have to be separately created for both the nodes. They are not automatically done as in LAN deployment
 
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! '''Recommended Action'''
 
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| For the port group in question, make sure ports are created for both the nodes by selecting the Node individually and updating the CTI Port group configuration page
 
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! '''Release'''
 
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| Unified CCX, Release 8.0
 
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|-
 
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! '''Associated CDETS #'''
 
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| The DDTS/CDETS should be visible on Bug Tool Kit. If it not visible, state "None." '''Do not list internal bugs in this field.'''
 
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|}
 
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[[Category:Unified CCX, Release 8.0]]
 

Latest revision as of 13:54, 26 May 2010

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