JTAPI OOS on one of the nodes in HA over WAN deployment
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JTAPI OOS on one of the nodes in HA over WAN deployment
| Problem Summary | A Port group has been created but JTAPI is OOS on one of the nodes |
|---|---|
| Error Message | JTAPI Sub system is OOS when we look at the "Cisco Unified CCX Engine Service" status on a node. |
| Possible Cause | IN HA over WAN deployment, ports for a port group have to be separately created for both the nodes. They are not automatically done as in LAN deployment |
| Recommended Action | For the port group in question, make sure ports are created for both the nodes by selecting the Node individually and updating the CTI Port group configuration page |
| Release | Unified CCX, Release 8.0 |
| Associated CDETS # | The DDTS/CDETS should be visible on Bug Tool Kit. If it not visible, state "None." Do not list internal bugs in this field. |