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2010-04-09T15:20:57Z

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Srib: /* JTAPI Exception during redirect, accept, answer, transfer request */

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JTAPI Exception during redirect, accept, answer, transfer request

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== JTAPI Exception during redirect, accept, answer, transfer request ==

{| border="1"
|-
! '''Problem Summary'''
| An exception was thrown by JTAPI for a call control request from Unified CCX like redirect, accept, answer, transfer etc.
|-
! '''Error Message'''
| CCNException printed in MIVR logs and JTAPI client traces
|-
! '''Possible Cause'''
| The exception is thrown from JTAPI or CTI layer as the operation requested by Unified CCX could not be performed.
|-
! '''Recommended Action'''
| <ol>
<li>In most cases, the exception would be due to an issue in JTAPI or CTI layer.
<li>Find the error code for the exception from the MIVR logs and check the resolution for this cause code here: http://docwiki-dev.cisco.com/wiki/Troubleshooting_JTAPI_CCN_Exceptions.
 Check if the resolution can fix the problem
<li>Enable and collect all the required traces as mentioned in: '''"Tracing"''' section of http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Cisco_Unified_Communications_Manager_Telephony_subsystem
<li>The issue can be directly escalated to IPCBU JTAPI team most of the times
</ol>
 
'''For Example:'''
 '''Exception during transfer completion'''
 4682 70982379: Dec 21 10:13:42.789 CET %MIVR-SS_TEL-7-UNK:CallID:51909 MediaId:2483706/2 Task:49000069216, ConsultCallObserver RINGING
 70982915: Dec 21 10:13:48.195 CET %MIVR-SS_TEL-7-UNK:CallID:51909 MediaId:2483706/2 Task:49000069216, Consult received Call TALKING, it's in correct state to transfer
 70982919: Dec 21 10:13:48.195 CET %MIVR-SS_TEL-7-UNK:CallID:51909 MediaId:2483706/2 Task:49000069216, transfer(1404, consultCall)
 70982921: Dec 21 10:13:48.211 CET %MIVR-SS_TEL-3-CONSULT_FAILED:Consult failed: All Call ids=CallID:51909 MediaId:2483706/2 Task:49000069216,Extension=1404,Exception=com.cisco.jtapi.PlatformExceptionImpl: Transfer failed. ,Failure reason=Transfer Violates Logical Partitioning Policy. Aborting '''CallCTIERR_TRANSFERFAILED'''=0x8ccc000e::Transfer failed (probable cause is one of the call legs was hung up or disconnected from the far end) '''- In this case the exception is self explanatory. If the exception or the reason is not so clear then escalate to IPCBU JTAPI team with all relevant logs'''
|-
! '''Release'''
| Release 7.0(1) onwards
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

JTAPI Exception during redirect, accept, answer, transfer request - Revision history

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Srib: /* JTAPI Exception during redirect, accept, answer, transfer request */