JTAPI Client and data resynchronization

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JTAPI Client and data resynchronization

Problem Summary Any JTAPI/call processing related problem
Error Message Popup when you login to AppAdmin specifying that the JTAPI client versions are inconsistent.
Possible Cause Unified CM upgrade or Unified CCX upgrade or failure
Recommended Action
  • Run the JTAPI Client ReSync from AppAdmin
  • Subsystems -> Unified CM Telephony -> Cisco JTAPI Resync
  • Run the JTAPI Data ReSync from AppAdmin
  • Subsystems -> Unified CM Telephony -> Cisco JTAPI Data Resync

Note: Unified CCX Engine must be restarted if JTAPI resyn is performed

Release Release 8.0(1)
Associated CDETS # NA

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