Issues in JTAPI Port Recovery

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Latest revision as of 15:20, 9 April 2010

Issues in JTAPI Port Recovery

Problem Summary The JTAPI Port Recovery Thread might not be able to recover few CTI Ports sometimes
Error Message MIVR-SS_TEL-4-RECOVERY_THRD_EXCEPTION:CTI Port Recovery fails due to

unhandled exception:

Possible Cause Depends on the Exception encountered by the Recovery Thread - one common reason is due to JTAPI not cleaning the active call from the port
Recommended Action

    Escalate to IPCBU JTAPI team with all relevant logs (MIVR,JTAPI Client and CCM traces) if its due to some PlatformException. Possible JTAPI Client defect: CSctb77537
    339075: Nov 13 08:16:17.584 MST %MIVR-SS_TEL-4-RECOVERY_THRD_EXCEPTION:CTI Port Recovery fails due to unhandled exception: Recovery Thread Name=MIVR_SS_TEL_RECOVERY_0_-50-0,Exception=com.cisco.jtapi.PlatformExceptionImpl: Active call exists on this address
    339076: Nov 13 08:16:17.584 MST %MIVR-SS_TEL-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Active call exists on this address

Release Release 7.0(1) onwards
Associated CDETS # NA

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