Issues in JTAPI Port Recovery
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Issues in JTAPI Port Recovery
Problem Summary | The JTAPI Port Recovery Thread might not be able to recover few CTI Ports sometimes |
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Error Message | MIVR-SS_TEL-4-RECOVERY_THRD_EXCEPTION:CTI Port Recovery fails due to
unhandled exception: |
Possible Cause | Depends on the Exception encountered by the Recovery Thread - one common reason is due to JTAPI not cleaning the active call from the port |
Recommended Action | Escalate to IPCBU JTAPI team with all relevant logs (MIVR,JTAPI Client and CCM traces) if its due to some PlatformException. Possible JTAPI Client defect: CSctb77537
|
Release | Release 7.0(1) onwards |
Associated CDETS # | NA |