Revision as of 01:10, 30 January 2010 by
Srib (Talk)
| Problem Summary
| Failed to load script.
|
| Error Message
| 66911: Sep 23 11:12:28.220 CDT %MIVR-SS_TEL-3-UNABLE_PROCESS_CALL:Unable to process a call: All Call ids=CallID:197 MediaId:574756/2,Route Address=2231,The type of call process=TSC Sub Menu,Exception=com.cisco.app.InvalidApplicationException: failed to load script;
|
| Possible Cause
| The script was invalid or there was some error loading the script for this call
|
| Recommended Action
|
Check the script
Upload the script once again
If the problem persists, escalate to Unified CCX Editor/Engine teams
An Example:
66633: Sep 23 11:12:23.408 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=197,implId=574756/2,inbound=true,App name=TSC Sub Menu,task=null,session=25000000203,seq
66634: Sep 23 11:12:23.408 CDT %MIVR-SS_TEL-7-UNK:CallID:197 MediaId:574756/2, TerminalConnection to Terminal: IPCC_8583 is RINGING, [8583/(P1-ipcc40jtapiuser_1_1_1_1) GCID=(2,574756)->ACTIVE]->ALERTING
66635: Sep 23 11:12:23.408 CDT %MIVR-SS_TEL-7-UNK:CallID:197 MediaId:574756/2 com.cisco.jtapi.CiscoTermInServiceEvImpl received
66911: Sep 23 11:12:28.220 CDT %MIVR-SS_TEL-3-UNABLE_PROCESS_CALL:Unable to process a call: All Call ids=CallID:197 MediaId:574756/2,Route Address=2231,The type of call process=TSC Sub Menu,Exception=com.cisco.app.InvalidApplicationException: failed to load script;
67192: Sep 23 11:12:28.642 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact
|
| Release
| Release 7.0(1) onwards
|
| Associated CDETS #
| NA
|
