66911: Sep 23 11:12:28.220 CDT %MIVR-SS_TEL-3-UNABLE_PROCESS_CALL:Unable to process a call: All Call ids=CallID:197 MediaId:574756/2,Route Address=2231,The type of call process=TSC Sub Menu,Exception=com.cisco.app.InvalidApplicationException: failed to load script;
Possible Cause
The script was invalid or there was some error loading the script for this call
Recommended Action
Check the script
Upload the script once again
If the problem persists, escalate to Unified CCX Editor/Engine teams
An Example:
66633: Sep 23 11:12:23.408 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=197,implId=574756/2,inbound=true,App name=TSC Sub Menu,task=null,session=25000000203,seq
66634: Sep 23 11:12:23.408 CDT %MIVR-SS_TEL-7-UNK:CallID:197 MediaId:574756/2, TerminalConnection to Terminal: IPCC_8583 is RINGING, [8583/(P1-ipcc40jtapiuser_1_1_1_1) GCID=(2,574756)->ACTIVE]->ALERTING
66635: Sep 23 11:12:23.408 CDT %MIVR-SS_TEL-7-UNK:CallID:197 MediaId:574756/2 com.cisco.jtapi.CiscoTermInServiceEvImpl received
66911: Sep 23 11:12:28.220 CDT %MIVR-SS_TEL-3-UNABLE_PROCESS_CALL:Unable to process a call: All Call ids=CallID:197 MediaId:574756/2,Route Address=2231,The type of call process=TSC Sub Menu,Exception=com.cisco.app.InvalidApplicationException: failed to load script;
67192: Sep 23 11:12:28.642 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact
