Intermittent Translation Route to VRU failure

type=Cisco ICM Translation-Routing,id=0,desc=TranslationRouting,enabled=true,max=49,valid=true,optional=[idleTimeout=10,defaultScript=BasicQ.aef]], id=40000118918,Step id=111,Step Class=com.cisco.wf.steps.ivr.ConsultTransferStep, Step Description=Call Consult Transfer (--Triggering Contact-- to WhereTo),Exception=com.cisco.contact.ContactInactiveException: Contact id: 56899, Channel id: 34, Reason: UNCAUGHT_EXCEPTION, Contact is in Aborted state; nested exception is: com.cisco.app.ApplicationTaskInactiveException: Task id: 40000118918, task no longer running; nested exception is:

(even though it first goes through the JTAPI gateway, the transfer doesn't complete until we received the call from the JTAPI gateway) which means UCCX/IVR is handling 2 independent calls without knowing they are related. When the transfer finally completes, the first call ends up scheduling a cleaning up of the call data context to occur sometime in the future which now affects the second call in between 2 RUN_SCRIPT_REQ.

14521540: Feb 18 12:59:32.754 CST %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=TranslationRouting, type=Cisco ICM Translation-Routing,id=0,desc=TranslationRouting,enabled=true,max=49,valid=true,optional=[idleTimeout=10, defaultScript=BasicQ.aef]],Task id=40000118918,Step id=111,Step Class=com.cisco.wf.steps.ivr.ConsultTransferStep, Step Description=Call Consult Transfer (--Triggering Contact-- to WhereTo) 14521541: Feb 18 12:59:32.754 CST %MIVR-ENG-7-UNK:Execute step of Task 40000118917 : Call Consult Transfer (--Triggering Contact-- to WhereTo)14521625: Feb 18 12:59:33.191 CST %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=TranslationRouting,type=Cisco ICM Translation-Routing,id=0,desc=TranslationRouting,enabled=true,max=49, =true,optional=[idleTimeout=10,defaultScript=BasicQ.aef]],Task id=40000118918,Step id=111,Step Class=com.cisco.wf.steps.ivr.ConsultTransferStep, Step Description=Call Consult Transfer (--Triggering Contact-- to WhereTo),Exception=com.cisco.contact.ContactInactiveException: Contact id: 56899, Channel id: 34, Reason: UNCAUGHT_EXCEPTION, Contact is in Aborted state; nested exception is: com.cisco.app.ApplicationTaskInactiveException: Task id: 40000118918, task no longer running; nested exception is:

This is happening when the atype is set to DIRECT as in the below logs. 14521585: Feb 18 12:59:33.082 CST %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=56899,implId=1007865/2,inbound=true, App name=TranslationRouting,task=40000118918,session=34000053436,seq num=0,cn=7701,dn=7701,cgn=4504,ani=null,dnis=null,clid=null, atype=DIRECT,lrd=null,ocn=7701,route=RP[num=7701],TP=7123]

If the transfer was initiated as a redirect request from ICM then this issue wouldn't occur (this is a possible workaround).