Initial Start up issues

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:* Verify if increased download of data is occurring from the ICM server as part of the GUI Configuration Wizard.
:* Verify if increased download of data is occurring from the ICM server as part of the GUI Configuration Wizard.
:* Verify eg_log_<server_name>_Application Server.log for error/exceptions relating to connectivity failures.
:* Verify eg_log_<server_name>_Application Server.log for error/exceptions relating to connectivity failures.
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 +
'''ICM returning a LABEL instead of Agent ID with DO_THIS_WITH_TASK'''
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:* Verify ICM script, and check if any of the targets are agent nodes.
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:* Verify conditions specified in the ICM script to see if routing is following the given path.

Revision as of 10:37, 5 January 2011

Initial Start up Issues

EAAS instance not starting

  • Verify from the System Console if EAAS process is running. If not, start this service.
  • Analyze JAVA exceptions that may have been logged in eg_log_<Server_name>_EAAS-process.log.

Listener instances not starting

  • Analyze JAVA exceptions that may be logged in eg_log_<server_name>_Listener-process.log.
  • Analyze JAVA exceptions that may be logged in eg_log_<server_name>_Application Server.log

When trying to create a new listener instance, the error “You have exceeded the maximum number of instances allowed for this partition” is returned.

  • Increase the maximum limit for number of instances in the Listener Process administration section of System Console.
  • Click on partition node, and increase the maximum allowable instances in the services section.

CIM looses connectivity to ICM

How do I verify if EAAS instance is connected to the MR-PIM or verify that the MR link is active/enabled ?
  • Check if the MR-PIM is active by checking the MR-PIM command prompt window [status should be ACTIVE]. In a duplexed configuration, one of the sides should be ACTIVE and the other one should be IDLE. For example, If MR PG side B is active, then MR PG A MR-PIM should remain idle
  • Verify OPEN_REQ and OPEN_CONF messages in MR-PIM logs and check if ROUTING_ENABLED_EVENT is sent from MR-PIM to EAAS. CIM will start sending all route requests only after this message is sent by the MR-PIM to EAAS
How do I verify if Listener instance is connected to CTI server ?
  • Check for OPEN_REQ and OPEN_CONF messages in CTI server. Following fields in the OPEN_REQ message indicates that the OPEN_REQ message is sent by CIM listener instance :

Clientsignature: “Administrator” ApplicationPathID: <XXXX> - The application path ID of the CIM application instance.

  • In CTI server log, Check for the ProcessARMAppPathUpRespMsg message which indicates that the application path members are enabled and active.

Trace: ProcessARMAppPathUpRespMsg -- InvokeID = 738279591, Status = 0, ApplicationPathID = 5000 AppPathMemberList = appPathMember count = 4 -> Depends on the number of MRDs configured in the system. MRDID/PeripheralID = ( 5000/5000, 5001/5000, 5002/5000, 5003/5000)

How do I verify if Listener is connected to Cisco Media Blender ?
  • From the CMB logs, check for the message : “Transport link is Up” – This message indicates that the RMI connection between CMB and Listener instance is active.
  • There should be NO alerts in the CMB administration UI.
Run network trace routes, ping command, etc, to the ICM server to test connectivity.
  • Verify if increased download of data is occurring from the ICM server as part of the GUI Configuration Wizard.
  • Verify eg_log_<server_name>_Application Server.log for error/exceptions relating to connectivity failures.

ICM returning a LABEL instead of Agent ID with DO_THIS_WITH_TASK

  • Verify ICM script, and check if any of the targets are agent nodes.
  • Verify conditions specified in the ICM script to see if routing is following the given path.

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