Implementing BE 6000 9.0

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This document covers Cisco Business Edition 6000 Release 9.0.

Cisco Business Edition 6000 supports a maximum of five applications (from the list of applications above) running co-resident on single UCS C220 hardware platform and supports full-featured redundancy for all the core applications over a WAN or LAN environment.

Contents

What’s in the box

  • UCS C220M3 Server
  • PAK key codes for user license
  • DVD installation media for disaster recovery and re-installation:
    • Cisco Unified Communication Manager / Cisco Unity Connection
    • Cisco Unified IM and Presence
    • Cisco Prime Unified Provisioning Manager BE
    • VMware ESXi
    • Cisco Contact Center Express

Note: Cisco Emergency Responder, shipped separately if licenses are ordered.

Note: Cisco TelePresence Video Communication Server installation media is currently not shipped. If required, it is available online for download.


Factory Installed

  • VMware ESXi Hypervisor 5 update 1 is installed (and licensed).
  • RAID and BIOS settings are properly configured
  • Redundant Power Supply, if ordered, is installed


Pre-loaded Installation Media

  • Installation media (.iso and .ova files) are pre-loaded in the datastore:
  • Cisco Unified Communication Manager
  • Cisco Unity Connection
  • Cisco IM and Presence
  • Cisco Prime Unified Provisioning Manager BE
  • Cisco Contact Center Express
  • Cisco Emergency Responder
  • Cisco TelePresence Video Communication Server


Intent is to install the supported Cisco Business Edition 6000 applications (maximum 5) on a UCS C220M3 server. This document is applicable for release 9.0 and later.


How the 5 applications can be installed

Various application combinations are allowed if it fits memory and processing specifications. On various applications co-residency support, please go to Unified Communications Virtualization Sizing Guidelines

A typical example of applications installation:

Application Scale vCPU vRAM vDisk
1 CUCM 1000 users  2 4 1x80G
2 CUC 1000 users 1 4 1x160G
3 CUPM BE 1000 users 1 2 1x30G
4 CUP or CUxAC 1000 users / 25 clients 1 2 1x80G
5 CCX or VCS or CER or CUP or CUxAC 100 Agents / 100 traversal and non-traversal calls / 1000 users 2 4 1x146G / 1x250G / 1x80G

Power on the UCS C220M3 Server

  • Connect a USB keyboard and VGA monitor by using the supplied KVM cable connected to the KVM connector on the front panel.
  • Power on the server and let it boot up.

VMwareESXi BE6K 1.png

  • Press F2 key to configure VMware ESXi Hypervisor 5.
  • Enter default Login Name as root and Password as password. Press Enter.

VMwareESXi BE6K 2.png

  • To change the default password, select Configure Password. Enter the Old Password and New Password. Press Enter.
  • Select Configure Management Network and press Enter key.

VMwareESXi BE6K 3.png

  • By default, the IP address is set to DHCP. To set Static IP address, select Set static IP address and enter IP Address, Subnet Mask and Default Gateway and press Enter key.

VMwareESXi BE6K 4.png

  • Enter VLAN (optional) if needed.
  • Press Esc key to Exit.
  • Press Y to apply changes and restart management network.

VMwareESXi BE6K 5.png

  • Press Esc key to log out

VMwareESXi BE6K 6.png


Next step: Accessing Virtual Machine

  • Connect NIC-1 on the back of the UCS C220M3 server to your network.
  • Connect a Windows PC in the same network as UCS C220M3 server and make sure you are able to ping it.
  • Download and install VMware vSphere Client from ESXi host (http://<IP_Address_ESXi_host>). Click on Download vSphere Client.

Note: The Windows PC should have access to Internet. Currently there is no vSphere client available for MAC OS.

Accessing VM BE6K 1.png

  • Launch the vSphere Client and enter IP address, User name and Password configured in previous step. Click Login.

Accessing VM BE6K 2.png

  • Click on the server IP address to highlight it.
  • To configure the VM Host with a valid NTP server, click on Configuration > Software > Time Configuration and Properties.

Note: Some of the applications if installed would require NTP settings, for example Cisco Telepresence Video Communication Server.

Accessing VM BE6K 3.png

  • If the date and time are red, then set the date and time manually to the current time.

Accessing VM BE6K 4.png

  • Click Options. Select NTP Settings and click Add.
  • Enter the IP address of the NTP server. Click OK.

Accessing VM BE6K 5.png

  • Select the Restart NTP service to apply changes check box.

Accessing VM BE6K 6.png

  • Click OK twice.
  • The Date & Time should be synchronized with the NTP server

Accessing VM BE6K 7.png

  • Click on the Configuration tab and then select Storage under Hardware section. Right click on the datastore1 and choose Browse Datastore. All the application ISO images and OVA templates supported will be placed in the datastore.

Accessing VM BE6K 8.png

  • In order to deploy OVA, you must download the OVA file to the desktop. From the datastore1, download the required OVA template files to the desktop.

Note: To download OVA files, around 5 GB of disk space is required on the local drive.


Deploy OVA template and creating VM

Deploy the OVA template for the applications that you are planning to installs.

Deploying OVA for CUCM application

  • On the main tab in vSphere client, go to File > Deploy OVF template

Deploy OVA BE6K 1.png

  • On the Source screen, Browse to the CUCM OVA file on the local desktop and click on Open. Click Next.
  • On the OVF Template Details screen, click Next.
  • On the Name and Location screen, click Next.
  • On the Deployment Configuration, select CUCM 1000 user node – C200 (including BE6000). Click Next.

Note: Even it says C200, this will also be used for C220 Server.

  • For Disk Format, choose Thick Provision Lazy Zeroed. Click Next.
  • Check the summary of Deployment Settings. Click Finish.
  • Click on ‘+’ sign next to host server IP address and select the virtual machine. Right click on the virtual machine to Edit Settings.

Deploy OVA BE6K 2.png

  • Under Hardware tab, select CD/DVD drive 1.
  • Under Device Type, choose Datastore ISO File option. Browse to the datastore1 and select ISO file for CUCM and click OK.
  • Under Device Status, check the box – Connect at power on. Without selecting this option, the ISO file will not load when the application is POWER ON.

Deploy OVA BE6K 3.png


Deploying OVA for CUC application

Most of configuration screens will be same as provide for Deploying OVA for CUCM. Only the differences are listed here.

  • On the Deployment Configuration, select 1000 users. Click Next.


Deploying OVA for Cisco IM and Presence application

Most of configuration screens will be same as provide for Deploying OVA for CUCM. Only the differences are listed here.

  • On the Deployment Configuration, select CUCM IM and Presence 1000 (BE6K only). Click Next.


Deploying OVA for UPM application

Most of configuration screens will be same as provide for Deploying OVA for CUCM. Only the differences are listed here.

  • Click on ‘+’ sign next to host server IP address and select the virtual machine. Right click on the virtual machine to Edit Settings. Under Hardware tab, select network adapter. Under MAC Address, select Manual option and change the MAC address to 00:50:56:11:11:11. Click OK.

Deploy OVA BE6K 4.png

  • Under Device Status, make sure the box is checked – Connect at power on. Without selecting this option, the image file will not load when the application is POWER ON.


Deploying OVA for UCCX application

Most of configuration screens will be same as provide for Deploying OVA for CUCM. Only the differences are listed here.

  • Read the End User License Agreement, if acceptable, click Accept and then click Next.
  • On the Deployment Configuration, select UCCX 100 Agent. Click Next.


Deploying OVA for CER application

Most of configuration screens will be same as provide for Deploying OVA for CUCM. Only the differences are listed here.

  • On the Deployment Configuration, select CER 12000 user node – C200. Click Next.

Note: Even it says C200, this will also be used for C220 Server.


Deploying OVA for VCS-C application

Ensure that the VM Host is configured with a valid NTP server – the same NTP server that will be specified in VCS.

Deploying OVA file

Most of configuration screens will be same as provide for Deploying OVA for CUCM. Only the differences are listed here.

  • Read the End User License Agreement, if acceptable, click Accept and then click Next.


Application Installation

Currently BE6000 supports maximum of 5 applications running simultaneously in virtualized environment. To select the applications to be installed, go to ‘'How the 5 applications can be installed’' section previously.

Recommended Installation Practice

  • Concurrent application installation is possible to reduce overall installation time
  • The applications can be installed in any order
  • Install CUCM and CUC separately as they share same .iso image


Installing CUCM 9.0

Note: The installation time for this application is around 1 hour.

  • Click on ‘+’ sign next to server IP address. Right click on the Virtual Machine (Cisco Unified Communication Manager) and press Power On

App Install BE6K 1.png

  • Click to launch Virtual Machine Console.

App Install BE6K 2.png

  • Media check is recommended before the installation process. Select Yes and press Enter.

App Install BE6K 3.png

  • Press OK on the Media Check Result.

App Install BE6K 4.png

  • Select Cisco Unified Communication Manager in the Product Deployment Screen. Press OK.

Note: Select Cisco Unified Communication Manger, and Cisco Enterprise License Manager service will also be deployed as part of the installation.

App Install BE6K 5.png

  • Select Yes and press Enter key to Proceed with install.

App Install BE6K 6.png

  • Select Proceed and press Enter key on the Platform Installation Wizard.

App Install BE6K 7.png

  • Select No and press Enter key on the Apply Patch screen.

App Install BE6K 8.png

  • In the Basic Install screen, press Continue

App Install BE6K 9.png

  • Select the appropriate time zone. Select OK and press Enter key.

App Install BE6K 10.png

  • Select Continue and press Enter key for the Auto Negotiation Configuration

App Install BE6K 11.png

  • Select the MTU configuration

App Install BE6K 12.png

  • Select No to keep the default value for MTU and press Enter key. Skip next step.
  • Select Yes to change the MTU size. Enter the MTU size and press Enter key.

App Install BE6K 13.png

  • Select DHCP configuration option.

App Install BE6K 14.png

  • If DHCP configuration is set to Yes, next 2 steps in the installation process will be skipped and go to Administrator Login Configuration screen.
  • If DHCP configuration is set to No, provide Host Name, IP Address, IP Mask and GW Address. Select OK and press Enter.

App Install BE6K 15.png

  • Select appropriate DNS Client Configuration.

App Install BE6K 16.png

  • Select No to not enter DNS client configuration. Select OK and press Enter. Skip next step.
  • Select Yes to enable DNS client. Enter the Primary DNS, Secondary DNS (optional) and the Domain. Select OK and press Enter.

App Install BE6K 17.png

  • Enter Administrator ID and Password. Select OK and press Enter key.

App Install BE6K 18.png

  • Enter Certification Information. Select OK and press Enter key.

App Install BE6K 19.png

  • Select Yes and press Enter key for First Node Configuration. Skip next few steps and go to Network Time Protocol Client Configuration.
  • Select No if the server is not the First Node in the cluster. Press Enter key.

The secondary server will be required when configuring for redundancy.

App Install BE6K 20.png

  • Press OK.

App Install BE6K 21.png

  • Select No, to start the installation process after validating network connectivity to the Primary Node.

App Install BE6K 22.png

  • Provide First Node access information. Select OK and press Enter key.

App Install BE6K 23.png

  • Provide a valid NTP server. Select OK and press Enter key. NTP settings are required for completing the installation process.

App Install BE6K 24.png

  • Provide Security Password. Select OK and press Enter key.

App Install BE6K 25.png

  • Select the appropriate SMTP Host Configuration.

App Install BE6K 26.png

  • Select No to skip SMTP host configuration. Press Enter. Skip next step.
  • Select Yes to enter SMTP host configuration. Enter the SMTP location. Select OK and press Enter.

App Install BE6K 27.png

  • Enter Application User Username and Application User Password. Select OK and press Enter key.

App Install BE6K 28.png

  • Select OK and press Enter key to start the installation process.

App Install BE6K 29.png

  • After the installation process is complete, login screen will be displayed.

App Install BE6K 30.png

For Licensing, please refer to document – Installing Licenses on Cisco Business Edition 6000 server. Link: << Installing Licenses on Cisco Business Edition 6000.doc>>


Installing Cisco Unity Connection 9.0

Note: The installation time for this application is around 1 hour.

  • Click on ‘+’ sign next to server IP address. Right click on the Virtual Machine (Cisco Unity Connection) and press Power On
  • Click to launch Virtual Machine Console.
  • Media check is recommended before the installation process. Select Yes and press Enter.
  • Press OK on the Media Check Result.
  • Select Cisco Unity Connection in the Product Deployment Screen. Press OK.

App Install BE6K 31.png

  • Select Yes and press Enter key to Proceed with install.
  • Select Proceed and press Enter key on the Platform Installation Wizard.
  • Select No and press Enter key on the Apply Patch screen.
  • In the Basic Install screen, press Continue
  • Select the appropriate time zone. Select OK and press Enter key.
  • Select Continue and press Enter key for the Auto Negotiation Configuration
  • Select the MTU configuration
    • Select No to keep the default value for MTU and press Enter key.
    • Select Yes to change the MTU size. Enter the MTU size and press Enter key.
  • Select DHCP configuration option.
    • If DHCP configuration is set to Yes, next 2 steps in the installation process will be skipped and go to Administrator Login Configuration screen.
    • If DHCP configuration is set to No, provide Host Name, IP Address, IP Mask and GW Address. Select OK and press Enter.

Note: The IP address provided for Static Network Configuration should be different for each application residing on this server.

  • Select appropriate DNS Client Configuration.
    • Select No to not enter DNS client configuration. Select OK and press Enter. Skip next step.
    • Select Yes to enable DNS client. Enter the Primary DNS, Secondary DNS (optional) and the Domain. Select OK and press Enter.
  • Enter Administrator ID and Password. Select OK and press Enter key.
  • Enter Certification Information. Select OK and press Enter key.
  • Select the First Node Configuration
    • Select Yes and press Enter key for First Node Configuration. Skip next few steps and go to Network Time Protocol Client Configuration.
    • Select No if the server is not the First Node in the cluster. Press Enter key.

The secondary server will be required when configuring for redundancy.

  • Press OK.
  • Select No to start the installation process after validating network connectivity to the Primary Node.
  • Provide First Node access information. Select OK and press Enter key.
  • Provide a valid NTP server. Select OK and press Enter key.
  • Provide Security Password. Select OK and press Enter key.
  • Select the appropriate SMTP Host Configuration.
    • Select No to skip SMTP host configuration. Press Enter. Skip next step.
    • Select Yes to enter SMTP host configuration. Enter the SMTP location. Select OK and press Enter.
  • Enter Application User Username and Application User Password. Select OK and press Enter key.
  • Select OK and press Enter key to start the installation process.
  • After the installation process is complete, login screen will be displayed.


Installing Cisco IM and Presence 9.0

Note: The installation time for this application is around 45 minutes.

  • Click on ‘+’ sign next to server IP address. Right click on the Virtual Machine (Cisco IM and Presence) and press Power On
  • Click to launch Virtual Machine Console.
  • Media check is recommended before the installation process. Select Yes and press Enter.
  • Press OK on the Media Check Result.
  • Select Cisco Unified Communication Manager IM and Presence in the Product Deployment Screen. Press OK.

App Install BE6K 32.png

  • Select Yes and press Enter key to Proceed with install.
  • Select Proceed and press Enter key on the Platform Installation Wizard.
  • Select No and press Enter key on the Apply Patch screen.
  • In the Basic Install screen, press Continue
  • Select the appropriate time zone. Select OK and press Enter key.
  • Select Continue and press Enter key for the Auto Negotiation Configuration
  • Select the MTU configuration
    • Select No to keep the default value for MTU and press Enter key.
    • Select Yes to change the MTU size. Enter the MTU size and press Enter key.
  • Select DHCP configuration option.
    • If DHCP configuration is set to Yes, next 2 steps in the installation process will be skipped and go to Administrator Login Configuration screen.
    • If DHCP configuration is set to No, provide Host Name, IP Address, IP Mask and GW Address. Select OK and press Enter.

Note: The IP address provided for Static Network Configuration should be different for each application residing on this server.

  • Select appropriate DNS Client Configuration.
    • Select No to not enter DNS client configuration. Select OK and press Enter. Skip next step.
    • Select Yes to enable DNS client. Enter the Primary DNS, Secondary DNS (optional) and the Domain. Select OK and press Enter.
  • Enter Administrator ID and Password. Select OK and press Enter key.
  • Enter Certification Information. Select OK and press Enter key.
  • Select the First Node Configuration
    • Select Yes and press Enter key for First Node Configuration. Skip next few steps and go to Network Time Protocol Client Configuration.
    • Select No if the server is not the First Node in the cluster. Press Enter key.

The secondary server will be required when configuring for redundancy.

  • Press OK.
  • Select No to start the installation process after validating network connectivity to the Primary Node.
  • Provide First Node access information. Select OK and press Enter key.
  • Provide a valid NTP server. Select OK and press Enter key.
  • Provide Security Password. Select OK and press Enter key.
  • Select the appropriate SMTP Host Configuration.
    • Select No to skip SMTP host configuration. Press Enter. Skip next step.
    • Select Yes to enter SMTP host configuration. Enter the SMTP location. Select OK and press Enter.
  • Enter Application User Username and Application User Password. Select OK and press Enter key.
  • Select OK and press Enter key to start the installation process.
  • After the installation process is complete, login screen will be displayed.


Installing CUPM 9.0BE

Note: The installation time for this application is around 30 minutes.

  • Click on ‘+’ sign next to server IP address. Right click on the Virtual Machine (Cisco Unified Provisioning Manager) and press Power On
  • Click to launch Virtual Machine Console.
  • At the local host login prompt, enter setup.

App Install BE6K 33.png

  • Enter the following information at the console prompts:
    • Hostname of the VM instance
    • IP address
    • IP default netmask

    • IP default gateway
    • Default DNS domain
    • Primary nameserver: 
To enter another name server, enter y at the next prompt.
    • Primary NTP server [time.nist.gov]:
To enter a secondary NTP server; enter y at the next prompt.
    • Timezone [UTC]
    • Username [admin]: 
Administrative username for logging into the Linux server at the shell prompt.
    • Password: 
Password for logging into the Linux server at the shell prompt.

App Install BE6K 34.png

  • Enter the passwords for pmadmin, postgres and root.

App Install BE6K 35.png

  • After the installation process is complete, login screen will be displayed.

App Install BE6K 36.png


Installing Cisco Unified Contact Center Express 9.0

Note: The installation time for this application is around 1 hour.

  • Click on ‘+’ sign next to server IP address. Right click on the Virtual Machine (Cisco Unified Contact Center Express) and press Power On
  • Click to launch Virtual Machine Console.
  • Media check is recommended before the installation process. Select Yes and press Enter.
  • Press OK on the Media Check Result.
  • Select Cisco Unified Contact Center Express in the Product Deployment Screen. Press OK.

App Install BE6K 37.png

  • Select Yes and press Enter key to Proceed with install.
  • Select Proceed and press Enter key on the Platform Installation Wizard.
  • Select No and press Enter key on the Apply Patch screen.
  • In the Basic Install screen, press Continue
  • Select the appropriate time zone. Select OK and press Enter key.
  • Select Continue and press Enter key for the Auto Negotiation Configuration
  • Select the MTU configuration
    • Select No to keep the default value for MTU and press Enter key.
    • Select Yes to change the MTU size. Enter the MTU size and press Enter key.
  • Enter the Static Network Configuration by providing Host Name, IP Address, IP Mask and GW Address. Select OK and press Enter.
  • Enter the appropriate DNS Client Configuration by providing Primary DNS, Secondary DNS (optional) and the Domain. Select OK and press Enter.
  • Select appropriate DNS Client Configuration.
    • Select No to not enter DNS client configuration. Select OK and press Enter. Skip next step.
    • Select Yes to enable DNS client. Enter the Primary DNS, Secondary DNS (optional) and the Domain. Select OK and press Enter.
  • Enter Administrator ID and Password. Select OK and press Enter key.
  • Enter Certification Information. Select OK and press Enter key.
  • Select the First Node Configuration
    • Select Yes and press Enter key for First Node Configuration. Skip next few steps and go to Network Time Protocol Client Configuration.
    • Select No if the server is not the First Node in the cluster. Press Enter key.

The secondary server will be required when configuring for redundancy.

  • Press OK.
  • Select No to start the installation process after validating network connectivity to the Primary Node.
  • Provide First Node access information. Select OK and press Enter key.
  • Provide a valid NTP server. Select OK and press Enter key.
  • Provide Security Password. Select OK and press Enter key.
  • Select the appropriate SMTP Host Configuration.
    • Select No to skip SMTP host configuration. Press Enter. Skip next step.
    • Select Yes to enter SMTP host configuration. Enter the SMTP location. Select OK and press Enter.
  • Enter Application User Username and Application User Password. Select OK and press Enter key.
  • Select OK and press Enter key to start the installation process.
  • After the installation process is complete, login screen will be displayed.


Installing Cisco Emergency Responder 9.0

Note: The installation time for this application is around 45 minutes.

  • Click on ‘+’ sign next to server IP address. Right click on the Virtual Machine (Cisco Emergency Responder) and press Power On
  • Click to launch Virtual Machine Console.
  • Media check is recommended before the installation process. Select Yes and press Enter.
  • Press OK on the Media Check Result.
  • Select OK in the Product Deployment Screen.

App Install BE6K 38.png

  • Select Yes and press Enter key to Proceed with install.
  • Select Proceed and press Enter key on the Platform Installation Wizard.
  • In the Basic Install screen, press Continue
  • Select the appropriate time zone. Select OK and press Enter key.
  • Select the MTU configuration
    • Select No to keep the default value for MTU and press Enter key.
    • Select Yes to change the MTU size. Enter the MTU size and press Enter key.
  • Enter the Static Network Configuration by providing Host Name, IP Address, IP Mask and GW Address. Select OK and press Enter.
  • Enter the appropriate DNS Client Configuration by providing Primary DNS, Secondary DNS (optional) and the Domain. Select OK and press Enter.
  • Enter Administrator ID and Password. Select OK and press Enter key.
  • Enter Certification Information. Select OK and press Enter key.
  • Select the First Node Configuration
    • Select Yes and press Enter key for First Node Configuration. Skip next few steps and go to Network Time Protocol Client Configuration.
    • Select No if the server is not the First Node in the cluster. Press Enter key.

The secondary server will be required when configuring for redundancy.

App Install BE6K 39.png

  • Press OK.
  • Select No to start the installation process after validating network connectivity to the Primary Node.
  • Provide First Node access information. Select OK and press Enter key.
  • Provide a valid NTP server. Select OK and press Enter key.
  • Provide Security Password. Select OK and press Enter key.
  • Select the appropriate SMTP Host Configuration.
    • Select No to skip SMTP host configuration. Press Enter. Skip next step.
    • Select Yes to enter SMTP host configuration. Enter the SMTP location. Select OK and press Enter.
  • Select OK and press Enter key to start the installation process.
  • Enter the Emergency Number, 911 for US. The emergency number will be different for different countries. Select CUCM version as 9.0. Select OK and press Enter key.

App Install BE6K 40.png

  • Select the End user language as appropriate in the Localization Settings page. Select OK and press Enter key.

App Install BE6K 41.png

  • Enter Application User Username and Application User Password. Select OK and press Enter key.
  • Select OK and press Enter key to start the installation process.
  • After the installation process is complete, login screen will be displayed.


Installing Cisco TelePresence VCS

Note: The installation time for this application is around 1 hour.

  • Click on ‘+’ sign next to server IP address. Right click on the Virtual Machine (Video Communication Server) and press Power On
  • Click to launch Virtual Machine Console.
  • At the login prompt enter username as admin and password as TANDBERG

App Install BE6K 42.png

  • At the Install Wizard prompt, type y and press ENTER key.
  • If you wish to change the password, type y and press ENTER. Enter the new password when prompted.

App Install BE6K 43.png

  • Enter the IP protocol to be used – Both, IPv4 or IPv6. Default is IPv4.
  • Enter the IP address of LAN, Subnet mask and Default Gateway Address.
  • Enter Ethernet speed of LAN1. Default setting is auto.
  • For Run ssh daemon, Enter y.

App Install BE6K 44.png

  • To apply the new settings by restarting the system. Type y and ENTER.

App Install BE6K 45.png

  • After reboot is complete, the VCS could be accessed via web browser.

For Licensing, please refer to document – Installing Licenses on Cisco Business Edition 6000 server. Link: << Installing Licenses on Cisco Business Edition 6000.doc>>


Disaster Recovery

To recover from the failure such as the hard disk failure, the installation of hardware components and the application images have to be performed manually. The steps are provided in the link to configure any hardware components on the server. http://docwiki.cisco.com/wiki/Implementing_Cisco_Business_Edition_6000

To get the software images of the VMware ESXi and Cisco Unified Communications applications, please use the media disks shipped with the order.


Back to: Cisco Business Edition 6000

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