IPCC Express Gateway Deployments: An application or agent does not appear on Unified ICME after being recreated on Unified CCX

From DocWiki

Revision as of 23:53, 12 March 2010 by Cchetty (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

An application or agent does not appear on Unified ICME after being recreated on Unified CCX

Problem Summary In a Cisco Contact Center Gateway deployment using Unified CCX, when a previously deleted application or agent is added back to Unified CCX, the application or agent does not appear on Unified ICME.
Error Message None.
Possible Cause You must physically delete all records marked for deletion on Unified ICME before recreating the records on Unified CCX.
Recommended Action Complete the following steps before recreating the application or agent on Unified CCX:
  1. On the Unified ICM AW Configuration Manager, select ICM > Administration > Deleted objects.
  2. Delete the records marked for deletion.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools